COVID-19 RESPONSE & POTENTIAL DELAYS

22ND DECEMBER UPDATE: BOTH STANDARD INTERNATIONAL MAIL + INTERNATIONAL TRACKED SHIPPING ARE CURRENTLY SUSPENDED TO MAINLAND EUROPE AND CANADA. INITIAL SUSPENSION IS FOR 48 HOURS AND WE DO NOT KNOW WHEN NORMAL SERVICE WILL RESUME. UPDATES CAN BE FOUND HERE:

Royal Mail International Shipping Updates

In the face of COVID-19, we needed to scale back operations in an attempt to limit in-person interactions. The safety of our production team and partners is of utmost importance to us and we are doing everything we can to ensure the well being of the 100% family and community. 

Unfortunately, this scaling back has caused various processing delays. We have implemented all of our resources to the best of our abilities during this unprecedented time to limit the impact on our customers and will be working around the clock to continue to ship our products. 

 

DISPATCHING ORDERS: We hope these delays will be temporary and we ask you to allow up to 5 business days to dispatch in-stock orders. 

INTERNATIONAL SHIPPING: Carriers are seeing up to 2-3 month delays in transit in some cases. Unfortunately we cannot change, cancel / refund your order once shipped. Delays are subject to change and can be further affected due to delays in transit. Transit delays are out of our hands and are under the jurisdiction of the courier in charge of delivering your order.

UK SHIPPING: Royal Mail are running a normal service but there may be limited deliveries in some areas due to resourcing issues in a small number of their delivery offices. In some cases we are seeing delays of up to 3 business days. 

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